Xiaomi says 'extreme external force' applied to 'burnt' Redmi Note 4

19 Août, 2017, 19:34 | Author: Come Portier
  • Xiaomi Redmi Note 5A key specifications

Earlier, the owner of the smartphone, Bhavana Suryakiran claimed to have suffered serious injuries after his Redmi Note 4 unit exploded in his pocket.

Xiaomi also appealed all its other customers to refrain from opening the devices, applying extreme force or puncturing the battery. The company said that it was able to procure the device after a week of multiple conversations with the customer, who had claimed to be seriously injured due to the explosion. "A detailed investigation has been launched to understand the exact cause of the damage", Xiaomi said in a statement.

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Xiaomi's probe revealed that the Redmi Note 4 belonging to a Bangalore person had exploded for using a faulty third-party charger.

"At Xiaomi, customer safety is of utmost importance and we treat such cases with absolute priority. Further, do refrain from getting your smartphone repaired at unauthorised fix shops", Xiaomi said. All our devices go through stringent quality testing to ensure high standards. Further, do refrain from getting your smartphone repaired at unauthorised fix shops. According to a report published on the website, Bhavana Suryakiran, a resident of Ravulapalem in East Godavari district of Andhra Pradesh, was identified as the victim to the "explosion". Moreover, an infrared sensor is also listed to come with the upcoming handset of Xiaomi. The video, however, was later turned to be a fake one. It was also said that Xiaomi India had failed to pay heed to the issue and that the owner - one Arjun - had also gone on to file a formal complaint against the company. While today, the firm is starting the pre-orders for its middle-ranged Redmi 4 with the starting price of Rs. 6,999, and the Redmi 4A for Rs. 5,999 in India, the launch of Redmi Note 5A will add another feather to the cap of this Chinese conglomerate. Neither was the phone in the video a Redmi Note 4 nor there was any store called Poorvika Mobile Store in the video.

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