United Airlines Won't Be Firing Anyone Over Dr. David Dao's Assault

21 Avril, 2017, 20:38 | Author: Marc Bacque

Executives with the company said on the call that it was too soon to know if the incident would have an effect on the airline's bottomline.

Munoz again apologised for the incident as he opened the quarterly earnings conference call with investors on Tuesday.

The Chicago-based United Airlines airline is reviewing policies with regard to handling oversold flights to prevent similar incidents, and talking to some passengers and employees on how the airline can take a more "common-sense approach".

Last week, video of the passenger being forcibly removed from his seat on a Chicago-Louisville flight by police officers went viral on Chinese social media, becoming the hottest topic on Weibo with over 1 billion views and 360,000 comments.

WASHINGTON/NEW YORK United Airlines (UAL.N) said on Wednesday it plans to testify at an upcoming U.S. House Transportation Committee hearing on commercial airline industry consumer issues after a passenger was dragged off an April 9 flight in Chicago to make room for crew members.

Many lawmakers fly home almost every week while Congress is in session, so the United incident hit a raw nerve.

The CEO took personal responsibility for the incident, which drew widespread condemnation, and said no employees would be fired as a result of it. Munoz confirmed that he would remain in his position amid public calls for his resignation.

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The passenger - Dr. David Dao from Kentucky - suffered a concussion, broken nose and other injuries when he was violently pulled from his seat by aviation security officers.

All three are still suspended pending an internal investigation into their conduct.

"It was a system failure across various areas, there was never a consideration for firing an employee".

Mr Munoz declined to address that or other possible changes until the airline finishes a review by April 30. Crew members also must be booked 60 minutes before a flight departs to avoid bumping passengers.

Munoz said he has received "a lot of support" from United's high-end customers, although "obviously a lot of people have ideas and thoughts about how we can make things better".

"The incident has been a humbling learning experience for all of us here at United", he said.

United President Scott Kirby said that "it's really too early for us to tell anything about bookings", while noting that the company's April-June financial forecast had not changed.

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