United Airlines Called On Congressional Carpet For Dragging, Beating Passenger
21 Avril, 2017, 16:33 | Author: Marc Bacque
The Chicago-based United Airlines is reviewing policies with regard to handling oversold flights to prevent similar incidents, and talking to some passengers and employees on how the airline can take a more "common-sense approach", Munoz said.
His latest apology came as surveys in the USA hinted at the damage the incident has done to United's reputation.
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Company executives have, however, said it is too soon to know if the incident is hurting ticket sales.
Those results give the airline "a lot of confidence about the foundation we're building", Munoz said.
After Dao's bloodied visage went viral in videos posted by fellow fliers, Munoz apologized for having to "re-accommodate" customers and characterized the doc as "disruptive and belligerent".
The airline's first-quarter revenue increased 2.7 percent to $8.4 billion.
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Munoz and his top lieutenants indicated that it was too early to tell if bookings had been affected by the incident. Meanwhile, a petition on Change.org calling for Munoz's resignation continues to grow. "Again, it was a system failure across various areas, so no, there was never a consideration for firing an employee".
The video of a passenger being forcibly removed from an overbooked flight has been watched by millions.
And some United States politicians have called for a total ban on overselling flights.
Mr Munoz declined to address that or other possible changes until the airline finishes a review by April 30.
Fortunately for United, corporate customers have reportedly been "supportive" at the height of their public relations debacle. "That's normally a very low booking period", United president Scott Kirby said on the call.
Dao, who had immigrated to the States from Vietnam, repeatedly accused airline officials of discriminating against him for being Chinese before he was hauled off the plane, according to a fellow passenger.
"We are looking at a broad array of issues", Munoz said. Of 419 people who voted, 386 said airlines should not be allowed to overbook flights. Lawyers for Mr Dao reported that their client, a physician from Pennsylvania, sought treatment for unspecified injuries at a local hospital following the incident.
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